How can we help?

Zory focuses on dependable pickups, clear fares and a comfortable ride. You can book ahead, see your trip details and reach our support team when you need help.

Where available, shared rides can help reduce the cost of your journey. Driver partners receive a clear share of each completed trip.

We want to make everyday travel easier and more affordable. Zory brings local, airport, rental and outstation taxi options together so you can choose the ride that suits your trip.

Zory is a taxi booking service. Passengers use Zory to request rides, and driver partners manage accepted trips through the driver platform.

Local taxi availability depends on the city and service area. Outstation journeys can be requested between cities across India. Check the app for availability on your route.

Available options can include Hatchback, Sedan, SUV, SUV Luxury and Premium vehicles. Auto and bike taxi options may also be available in supported areas.

Yes. Airport transfers can be booked in advance. Your fare and trip details are shown before you confirm the booking.

Driver partners and vehicle documents are checked before onboarding. Trip details are available in the app, and you can share your trip information with someone you trust.

1. Open the Zory app and sign in.
2. Choose Taxi, then enter your pickup and destination.
3. Select the pickup time and vehicle type, review the fare and tap Book Taxi.
4. Check your ride page or notifications for booking and driver updates.

Yes. Immediate bookings depend on driver availability in your area, so pickup times can vary. To reduce waiting, book ahead when you can.

Yes. You can schedule a taxi ahead of time, including well in advance of your travel date. The fare and booking status are shown when you book. Driver and vehicle details are shared closer to pickup time.

Driver and vehicle details are generally shared 10 to 30 minutes before pickup. For help with an existing booking, contact 080 4709 1628.

Immediate confirmation depends on driver availability near your pickup point. We do our best to serve each request, but scheduling in advance gives us more time to arrange your taxi.

We work to fulfil scheduled bookings, but availability can be affected by circumstances outside our control. If your pickup is approaching and you need help, contact support at 080 4709 1628.

Driver and vehicle details are usually shared closer to pickup time, typically 10 to 30 minutes beforehand. Contact support if you need assistance with your booking.

Open the ride view in the app, choose Cancel and select the reason that best describes your situation. A cancellation fee may apply depending on when you cancel and whether a driver has already been assigned or has arrived.

Cancellation fees compensate driver partners for their time and missed opportunities. The fee depends on the trip type and cancellation timing. Check the cancellation details shown in the app, or contact support@zory.in if you believe a charge is incorrect.

Compensation may be provided when a driver accepts and then cancels after a delay. Eligibility and the number of compensation payments may be limited. Contact support with your trip details if you need us to review it.

When cancelling, select the reason that best describes what happened. If a fee was still applied, email support@zory.in with your booking details so our team can investigate.

Use the payment methods shown in the app and pay Zory through the trip payment flow. Available options may include:

• Linked digital wallets
• UPI
• Credit or debit card and net banking
• Pay-later services, where available

Direct payments to drivers are not accepted unless the app specifically allows an outstation expense payment. Record any permitted payment using Add Payment in your ride view.

The fare is shown before you book. It may vary by trip, vehicle and time of travel. Check the fare details in the app for the applicable tolls, taxes and other inclusions before confirming.

A ride fare is normally charged after the driver starts and completes the trip. If you shared your trip OTP but did not travel, email support@zory.in with your booking details.

Check the fare breakdown in your app to confirm whether tolls were included for your trip. If you were charged twice or asked to pay a toll already covered by the fare, contact support at support@zory.in.

Use the payment method shown in the app and avoid paying the driver directly unless the app allows a specific outstation expense. If you paid twice, contact 080 4709 1628 or email support@zory.in.

Pay-later options may be available through supported providers. Open the payment options in your account to check eligibility and link a provider.

Rewards or points can be used only if they appear as an available payment option in your Zory app. Check the payment screen for current eligibility and value.

We are sorry your pickup has not gone to plan. Contact our support team at 080 4709 1628 for assistance, or email support@zory.in.

Email support@zory.in with your ride details and a description of the issue. Our team will review your concern.

Open your trip's ride view in the app and use the call option shown with the driver information. You can also call support at 080 4709 1628.

Driver assignment depends on nearby availability and acceptance. You can contact your assigned driver through the app to coordinate pickup, or reach our support team if you need help.

Call support at 080 4709 1628. We will help you with the next steps and check whether an alternative vehicle can be arranged.

Yes. Depending on your route, you can request a one-way drop or round trip and choose from the vehicle categories shown in the app.

Your fare estimate is shown before booking. The assigned vehicle and driver details are shared for your trip. Review the booking's fare breakdown and inclusions before confirming.

Outstation service can be requested across many cities in India. Availability depends on your pickup, destination, travel date and vehicle choice; check your route in the app.

An advance may be required to confirm and reserve an outstation booking. If a trip is not served for a reason attributable to Zory, contact support with your booking details to check the applicable refund.

For some routes, bookings may be fulfilled with a partner operator to improve vehicle availability. Your booking details will show the assigned service information. Contact Zory support if you need help managing the trip.

Inclusions and exclusions vary by route and trip type. Review the Inclusions/Exclusions shown while booking and in the ride view. Tolls and state taxes may be treated differently for one-way and round trips.

If your trip allows direct payment for an incidental expense, use Add Payment in your ride view and record the payment there.

The estimate may be based on a planned distance and duration. The final bill can include applicable tolls, state taxes, night allowances, extra kilometres or additional days. Review the invoice breakdown or email support@zory.in with questions.

Contact support at 080 4709 1628. We can check whether another vehicle is available for your trip.

When a compatible trip is available, Zory may match passengers travelling along a similar route. Sharing can reduce the cost per passenger, and the app shows the trip details and estimated arrival information.

A driver may be assigned after the shared group is ready. If the app offers an option to switch to an exclusive taxi, you can choose it from the ride view. For help, call 080 4709 1628.

Shared trip options are arranged to make the route and estimated arrival clearer before you travel. Any shared route, pickup and fare details are shown in the app before you confirm.

Email support@zory.in, or call 080 4709 1628 for urgent help.

Call 080 4709 1628 or email support@zory.in.

Your feedback helps us improve. Write to support@zory.in and tell us about your experience.

We are sorry to hear that. Email support@zory.in with your booking details and what happened so our team can look into it.

If your app has an SOS option on the ride view, use it to notify your emergency contact and Zory support. For immediate danger, contact local emergency services.

Visit our Contact us page or email support@zory.in.